Cancellation Policy
a. Services: Clients may request cancellation of services by providing written notice to Digital Payback Marketing Agency.
b. Timing: Depending on the nature of the services and the stage of the project, cancellation requests may be subject to certain conditions:
Website Design, Graphic Design, Content Writing: Cancellation requests must be made within 24 hours from the project initiation(advance payment) to qualify for a refund.
Google Ads Services, SEO, Social Media Management: Cancellation requests must be made within 24 hours from the date of advance of the service is made to qualify for a refund.
c. Refund Eligibility: Cancellation requests made after the alignment of a dedicated team towards the project and upon payment of the invoice advance shall not be entitled to a refund.
2. Refund Policy
a. Eligibility: Refunds are issued based on the following conditions:
Non-Performance: If Digital Payback Marketing Agency fails to deliver the initiation process of the agreed-upon services within the specified timeframe or according to the service agreement, a full or partial refund may be issued, as deemed appropriate.
Quality Concerns: If the delivered service does not meet the quality standards agreed upon or promised, a refund may be considered, subject to investigation and agreement between both parties.
b. Refund Process: To request a refund, clients must submit a written request detailing the reasons for the refund claim. The request will be reviewed within 14 days, and a decision will be communicated to the client if it qualified the refund terms mentioned above.
c. Payment Method: Refunds will be issued using the original payment method, unless otherwise agreed upon by both parties.
3. Exceptions
a. Third-Party Costs: Any third-party costs incurred on behalf of the client, such as domain purchases, hosting fees, or ad spend, are non-refundable.
b. Completed Services: Once services have been completed and approved by the client, no refunds will be issued.
4. Contact Us
For any questions or concerns regarding our cancellation and refund policies, please reach out to us.
By engaging our services, you acknowledge that you have read, understood, and agreed to our cancellation and refund policies.
